I can confirm that a lot of working in IT involves googling for other people.
I cannot stress this enough. Any worth hiring to do IT is capable of finding basically any solution on google in about 1/10th the time it would take to figure it out manually.
People at my work seem to think I am some sort of Excel god because of this...
*takes down shrine now that he knows the truth*
Yup. I can add Customer service to the list, too. Pretty much every customer question we answer has an answer on our website (or our competitors website, or facebook, or google, or the label of the product sitting on the table in front of our customer).
Caller: "Hi, I just got a bottle of your hand lotion, I love the way it smells, but I'm worried it might have x in it. Could you tell me what is in it?"
Agent: (picks up the bottle from our employee sample table, reads from ingredient list printed on the bottle)
Caller: "Thank you so much!"
Agent: (Bangs head on table)