Chat Transcript
Please wait while we find an agent to assist you.
You have been connected to Josh.
Josh: Thank you for contacting Cricket were customers are #1
how can I help you today?
Paul frazier: hi
Paul frazier: i am not having a good experience w/ cricket, your catching the brunt of it, sorry about that
Paul frazier: i was just disconnected after 45 minutes on hold w/ cricket..
Paul frazier: my #is ### ### ####
Josh has left the session.
Please wait while we find an agent from the Dealer Chat_English department to assist you.
Paul frazier: my pin is ####
You have been connected to Benavides Rodney.
Benavides Rodney: Welcome to Cricket Dealer Support! How can I help?
Paul frazier: hi
Paul frazier: i am not having a good experience with crickt
Paul frazier: you are catching the brunt of it, sorry about that
Paul frazier: i was just disconnected after 45 minutes on hold
Benavides Rodney: Okay Hoe can I help you?
Paul frazier: and this chat client changed reps mid chat
Paul frazier: my # is##########
Paul frazier: pin ####
Paul frazier: i have a case # aslo
Paul frazier: ############
Paul frazier: ############
Paul frazier: just making sure i typed it right...
Paul frazier: on the 4th, i believe, i ordered a phone.
Paul frazier: cricket says it shipped
Paul frazier: ups says no, it didnt.
Paul frazier: last Wednesday, the issue was handed to whatever group handles problems
Paul frazier: i was told it was a 2 day process and was marked for expidition
Paul frazier: today the minute i wasnt on hold they guy said it was a three day process
Paul frazier: specifically 72 hours
Paul frazier: that 72 hours expired an hour and a half ago.
Paul frazier: so, today is the 15th, the phone was ordered on the 4th. thats 11 days.
Paul frazier: minus 2 day shipping is 9 days
Paul frazier: minus 2 or 3 days problem solving is 6 days (rounding to your favor)
Paul frazier: minus two weekends is 2 days
Paul frazier: that is to say, we are two days past what was reasonable, expected and agreed upon.
Paul frazier: so, what i need to hear from you is one of three things. a. go away we dont want your business. b. let me put a phone in the mail, it will be there tomorrow. c. im gonna have someone who can make this right call you at your service number in the next few minutes.
Paul frazier: and please log all this into the account notes.
Paul frazier: also, the account notes should include any and all pertinent information, please do not ask me to repeat anything you would know from reading the account notes.
Benavides Rodney: I just want to verify are you a Cricket dealer or a Customer sir?
Paul frazier: customer, did i not identify my self?
Paul frazier: why would a dealer login w/ my name to ask you about an order placed online.
Paul frazier: correction: 'identify myself' this chat thing has my name and supplied my # and pin.
Benavides Rodney: Actually Sir you've just reach Dealer Chat supprt. But no worries i will assist you with these and check your problem with your acct
Paul frazier: i have no way of knowing or choosing what version of chat support i reach, the website offers one option.
Paul frazier: good.
Paul frazier: also, if for some reason we are disconnected or some other odd thing happens, please use my account registered email to maintain continuity.
Benavides Rodney: okay for a moment im going to check your acct and case