So, at the work Christmas party, two things happened.
First off, our CEO noted that of the 700 people at the party, 500 were customer service employees, and that nearly 800 of the company's total 1100 employees were in customer service, too. He talked about how important we are, and how we are a real part of the company, how Customer Services' head reports directly to him, blah blah blah.
5 minutes later he announces that the entire company will be closed on the 26th, everyone will get the day off with pay. This was exciting. Of course, those of us with some experience were concerned, because CS was scheduled as open, and the workforce people hadn't know we were closing (call center scheduling is a tricky art and arcane science). Nonetheless, many of us in CS management double checked that 'entire company' does, indeed include the call center. Exciting, right?!?
And now we find out that, no, the call center will be open on the 26th. Yes, we get time and a half, but we still have to be here.
So much for 'part of the company.'
